Immediately after you check out, we will send an Order Confirmation email to the address you provided.

What Happens Next?

You’ll also receive regular updates from us throughout the production and shipping process, so you’ll always know the status of your order.

This way, you can be confident your order is being cared for from the moment you place it until it arrives at your door.

Yes, please contact us as soon as possible before your order is shipped. We're happy to help make any changes to ensure your order reaches the right place.

To request a change, please email our support team at contact@heaventopia.com. Please include "Urgent: Address Change" in the subject line to help us catch it in time.

Yes, we do! Many of our products can be customized — even if you're ordering just one item. Simply contact us with your request, and our team will be happy to guide you through the process.

Quality Craftsmanship, Delivered in 2-3 Weeks.

To ensure the highest level of artistry, most of our pieces are made to order. Here’s a look at our process:

• Creation (1-2 Weeks): Once you place your order, our skilled artisans begin meticulously hand-crafting or hand-painting your item. Unlike flat, digital prints, our handcrafted items have tangible depth and unique character, making each piece truly one of a kind.
• Curing & Finishing (2-3 Days): Your piece is then carefully cured, inspected, and prepared for its journey.
• Shipping (3-5 Days): Once it passes our quality check, it's securely packaged and shipped to your home.

This entire process, from our workshop to your doorstep, typically takes 2-3 weeks. We appreciate your patience and promise the final result will be a piece you'll treasure.